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Are you a former educator? Do you have experience working in an inbound call center? Do you have a passion for helping students succeed in school? Do you have experience in consultative sales?

If you answered "yes" to any of those questions, this role is perfect for you!

Why Join The Huntington Team?

If you’re passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!

Founded in 1977 and headquartered in Northern NJ, Huntington is the nation’s pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.

We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives to assist parents at the beginning of the academic process. You’ll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.

Job Summary

Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs.

Responsibilities

Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
Following contact center scripts when speaking with clients
Building positive rapport with clients of differing personality types
Remaining polite and professional during all interactions
Keep records of all conversations in our call center system
Meet personal and team qualitative and quantitative service targets
Participating in initial and ongoing training to maintain up-to-date knowledge of our services

Work Environment

Remote position - Work from the comfort of your home
Varied shifts including morning, evening, and weekend
Full-time schedule requires
- Two weekday evening shifts per month
- Two Saturday shifts per month
- Sunday shifts as needed

Qualifications

We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:

Excellent communication and interpersonal skills (conversational, articulate, engaging)
Reliable and dependable work habits
Goal oriented with a healthy competitive spirit
Strong attention to detail, dependability, and follow through
Self-motivated, positive attitude, and a love for hard work
Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
Previous sales or customer service experience, a plus but not required
Bilingual (Spanish/English) a plus
High school diploma or GED

Benefits

Base hourly rate plus performance-based pay incentives - no cap on commissions
Bi-weekly pay with direct deposit
Set schedule
Comprehensive benefits plan for full-time employees
- Medical
- Dental
- 401K
- Paid on-the-job training
- Professional and upbeat setting with a supportive and motivating team committed to your success

Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!

For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com.

This is a remote position.

Compensation: $15.00 - $22.00 per hour

IF YOUR DREAM JOB IS HELPING
STUDENTS MEET THEIR GOALS, JOIN US

At Huntington Learning Center, we understand that one size does not fit all students. Our method is a 4-step approach that works and truly sets our programs apart — and we have decades of experience, and countless success stories to prove it.

At each of our local tutoring centers, our experienced tutors tailor test prep and teaching styles to meet the unique needs of each student and get the best results in the tutoring and test prep industry.

Huntington Learning Centers, Inc. and its affiliates, do not participate in any interviewing, evaluation, or hiring decisions in connection with any franchised Huntington Learning Center^®.

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